Quality

VTC was founded on the guiding principle of providing customers with the highest level of service. This belief still serves as the cornerstone of our company today and is one that resonates passionately with our employees.

VTC employees take pride and ownership of the work they perform. They have a clear understanding of their individual roles within the organization and also know how critical they are to the overall success of our company. Our employees are definitely our most valuable asset.

Our Quality Management Team monitors, measures, and evaluates the efficacy and effectiveness of all of our company processes, policies, and procedures. By regularly collecting and analyzing data, this team is able to develop, initiate, and implement innovative methodologies to significantly enhance the way we conduct our day-to-day business operations.

Of course, getting regular feedback from our suppliers and customers is also critical to our success. The feedback acts as a barometer and tells us how well we’re doing in meeting our customers’ needs and expectations. Our goal is to keeping raising the bar on customer service and satisfaction.

We recognize that our success as a company depends on our ability to deliver quality products – while ensuring their utmost integrity and security – and providing exceptional service to our customers. VTC's Quality Policy helps keep us focussed on our core values and corporate vision.

Our Quality Policy is the driving force that guides us in everything we do. Our policy states: “VTC is committed to meeting requirements and creating total customer satisfaction with on-time performance, order accuracy, and the highest quality of service. This is accomplished through our commitment to continual improvement of our people, our suppliers, and our processes.”